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Refund Policy

Refund Policy At ASR Mart we want you to shop with confidence. If your order qualifies for a refund under this policy, we will process it promptly. When You Are Eligible for a Refund The pro...

Last updated June 21, 2026
Clear, straightforward information

Please read this policy carefully. It explains the terms that apply when using our website and services.

Refund Policy

At ASR Mart we want you to shop with confidence. If your order qualifies for a refund under this policy, we will process it promptly.

When You Are Eligible for a Refund

  • The product you received is damaged, defective or not as described.
  • You received the wrong item.
  • Your order was cancelled before dispatch (see our Cancellation Policy).
  • An item you paid for is out of stock and cannot be delivered.

How to Request a Refund

Contact our support team within 7 days of delivery with your order number and a short description (and photos, if the item is damaged or incorrect). Once your request is approved, you may be asked to return the product.

Refund Method and Timeline

  • Approved refunds are issued to your original payment method, or to your bank/mobile wallet (bKash, Nagad, etc.) for cash-on-delivery orders.
  • Refunds are typically processed within 7 to 14 business days after the returned item is received and inspected, or after approval for non-return cases.
  • Delivery charges are non-refundable unless the return is due to our error.

Non-Refundable Items

Certain items may not be eligible for refund, including used or damaged-by-customer products, perishable goods, intimate or hygiene products, and items marked non-returnable on the product page.

Contact Us

If you have any questions about these terms or your order, reach our support team: