Account & User Data Deletion

Who can use this

ASR Mart respects your right to control your personal information. Any customer can request permanent deletion of their ASR Mart account and the personal data associated with it. The process applies to accounts created using:

• Email address and password
• Phone number and OTP
• Google Sign-In
• Facebook / Meta Login
• Any other registration method supported by ASR Mart

This page works on any browser, worldwide, without installing the ASR Mart app and without signing in — so you can request deletion even after uninstalling the app.

Three ways to request deletion

1. This page — enter the email address or phone number on your account, verify the one-time code we send to it, and the request is confirmed.
2. Your account settings — sign in on the website and open Account → Privacy & data → Delete account.
3. The ASR Mart app — open Profile → Settings → Delete account.

If you signed in with Facebook, removing ASR Mart from your Facebook Apps and websites settings and choosing “Delete data” also creates a deletion request here automatically.

What happens after you confirm

1. Immediately: your account is deactivated and signed out on every device, and all app access tokens are revoked.
2. For 14 days: the request is on hold as a safety window. You can cancel any time — from the link in the confirmation email or with the request reference on this page — and get your account back exactly as it was.
3. After 14 days: deletion runs automatically and cannot be reversed. If an order is still being delivered, deletion waits until it completes, then proceeds.

Data that is permanently deleted

• Profile information: name, email address, phone number, profile photo, saved delivery and billing addresses
• Sign-in identifiers, including the link to your Google or Facebook account, passwords, sessions and API tokens
• Shopping data: cart, wishlist, product-compare lists, restock alerts and followed stores
• Product reviews you wrote, including uploaded photos
• Support tickets, their attachments, and chat conversations with sellers and support
• Device push-notification tokens, verification codes and newsletter subscription
• Referral records and contact-form messages linked to your email

Data we retain — and why

Some records must be kept after account deletion, in a form no longer linked to you personally:

• Order, invoice, payment and refund records are retained as required by applicable law in Bangladesh for tax, accounting, audit and fraud-prevention purposes. Your name, contact details, street address and location coordinates are removed from these records during deletion; the retained records reference an anonymized account marked “Deleted user”.
• A record of the deletion request itself (reference code, dates and a masked contact point) is kept as proof the request was honoured.
• Encrypted backups may hold residual copies for up to 90 days after deletion; they are purged automatically on the normal backup rotation cycle and are never used to restore deleted accounts.

Wallet balance and loyalty points are forfeited when deletion completes — the confirmation step shows both before you commit. If you have an outstanding balance you would like to use or withdraw, do so before requesting deletion or contact support.

How we verify requests

To protect your account, unauthenticated requests from this page must be verified with a one-time code sent to the email address or phone number registered on the account. Requests made while signed in — on the website, in the app, or through Facebook’s data-deletion tool — are verified by that sign-in itself. We never ask for your password on this page.

If you used Google or Facebook Sign-In

Deleting your ASR Mart account removes the connection and the data we received from Google or Meta. We also recommend revoking ASR Mart’s access in your provider settings: Google Account → Security → Third-party apps, or Facebook → Settings → Apps and websites.

Questions

If you need help with a deletion request, or want to exercise other privacy rights described in our Privacy Policy, please contact our support team. Include your request reference (ASRD-…) if you have one.